Privacy Policy

01Introduction

Al-Mosaned Al-Taqni for Communications and IT, operating under the brand Mosaned (“we,” “us,” or “our”), respects your privacy and is committed to handling personal data responsibly.

This Privacy Policy explains how we collect, use, retain, and protect personal data when you visit mosaned.sa, contact us, request a site survey, use our AI assistant, or enquire about our services.

For the activities described in this policy, Mosaned acts as the controller responsible for determining how and why personal data is processed. We handle personal data in accordance with applicable laws in the Kingdom of Saudi Arabia, including the Personal Data Protection Law and its implementing regulations.

02Information We Collect

The information we collect depends on your interaction with us and may include:

• Contact information: your name, email address, telephone number, company name, and job title.
• Enquiry and site-survey information: messages, service interests, building or site details, coverage issues, mobile operators, project requirements, and documents you choose to provide.
• AI assistant conversations: the text or voice messages you exchange with our virtual assistant, where you choose to use it.
• Business correspondence: communications relating to proposals, quotations, service requests, and business relationships.
• Technical information: IP address, browser type, device information, access times, and website activity, where collected through website operation and security systems.
• Communication preferences: your marketing preferences and consent choices, where applicable.

We collect information directly from you when you contact us, submit a form, or talk to our assistant. Technical information may be generated automatically when you use our website.

Please provide only information relevant to your request and avoid sending unnecessary sensitive personal data.

03How We Use Your Information

We use personal data as necessary to:

• Respond to enquiries and provide requested information.
• Assess coverage needs, schedule site surveys, and prepare proposals or quotations.
• Deliver agreed services, installations, and customer support.
• Manage business relationships and related communications.
• Operate, maintain, and protect our website and systems.
• Identify and address technical problems or misuse.
• Meet applicable legal obligations and handle disputes.
• Send marketing communications where we have obtained the required consent.

Submitting an enquiry does not automatically subscribe you to marketing communications.

Where information is necessary to respond to a request or provide a service, failing to provide it may prevent us from completing that request. Optional information may be withheld without affecting unrelated services.

04Legal Basis for Processing

We process personal data only where a lawful basis applies. Depending on the purpose and circumstances, processing may rely on:

• Your consent.
• The implementation of an agreement to which you are a party.
• Compliance with a legal obligation.
• A legitimate interest, where permitted under applicable law and subject to the required conditions and safeguards.

Where processing relies on consent, you may withdraw it by contacting sales@mosaned.sa. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

05Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential functionality, remember preferences such as your language, protect the website, and, where applicable, understand how visitors use it.

Where optional analytics or advertising technologies require consent, we will request that consent before activating them and provide a means to withdraw it.

You may also manage cookies through your browser settings. Blocking essential cookies may affect some website functions.

06Sharing Personal Data

We may disclose relevant personal data where necessary to:

• Service providers supporting website hosting, email, IT systems, the AI assistant, and business communications.
• Suppliers, manufacturers, or delivery partners involved in responding to your request or providing an agreed service.
• Mobile network operators, where coordination is required to design or activate a coverage solution you requested.
• Professional advisers assisting with legitimate business or legal matters.
• Authorities or other recipients where disclosure is legally required or otherwise lawfully permitted.

Disclosures are limited to information relevant to the purpose. Where appropriate, service providers are subject to confidentiality and data-protection requirements.

The appearance of a manufacturer’s or partner’s logo on our website, such as Nextivity, does not by itself mean that your personal data is shared with that organization.

07Data Storage and International Transfers

Personal data may be stored and processed using systems operated by Mosaned or its service providers.

Where processing involves transferring personal data outside Saudi Arabia, or allowing access from another country, we will apply the requirements and safeguards prescribed by applicable Saudi data-protection laws.

You may contact us for further information about the storage and transfer arrangements relevant to your personal data.

08Data Retention

We retain personal data for as long as necessary to fulfil the purpose for which it was collected, unless a legal obligation or other lawful reason requires longer retention. Retention periods are determined by factors including:

• The time needed to resolve an enquiry or complete a requested service.
• The duration of an active contractual or business relationship.
• Applicable accounting, contractual, and regulatory recordkeeping obligations.
• Relevant limitation periods and the need to address disputes.
• The period necessary to investigate security incidents or technical problems.

Marketing information is retained while the relevant consent remains valid or another lawful retention requirement applies. A limited record of your communication preferences may be retained where necessary to respect an opt-out request.

When personal data is no longer required, it will be securely destroyed or anonymized, as appropriate. Copies held in backups are managed through the applicable backup retention and deletion cycle.

09Information Security

We apply appropriate technical and organizational measures designed to protect personal data against unauthorized access, disclosure, alteration, loss, or destruction.

Safeguards are selected according to the sensitivity of the information and the risks associated with processing it. Access is restricted to authorized individuals and service providers who require it for their responsibilities.

No method of electronic storage or transmission is completely secure. Where a personal data breach occurs, we will take the actions and provide the notifications required by applicable law.

10Your Personal Data Rights

Subject to applicable legal conditions and exceptions, you have the right to:

• Be informed about the collection and processing of your personal data.
• Access personal data held about you.
• Obtain a copy in a clear and readable format.
• Request correction, completion, or updating of your personal data.
• Request destruction of personal data that is no longer needed.
• Withdraw consent where processing relies on consent.

To exercise your rights, email sales@mosaned.sa with the subject line “Privacy Request.”

We may request information reasonably necessary to verify your identity before responding. We will handle requests within the applicable legal timeframe and explain any lawful limitation or extension.

You may also submit a complaint to the competent Saudi data-protection authority through its official channels.

11Marketing Communications

Where required, we obtain consent before sending promotional communications.

You may unsubscribe using the method provided in the communication or by emailing sales@mosaned.sa.

Opting out of marketing does not prevent us from sending necessary communications concerning an enquiry, agreement, or service.

12External Links

Our website may contain links to manufacturers, technology partners, messaging apps such as WhatsApp, social media platforms, or other third-party websites.

Those organizations handle personal data under their own privacy policies. We encourage you to review the relevant policies before submitting information or using their services.

13Updates to This Policy

We may update this Privacy Policy to reflect changes in our activities, systems, or legal requirements.

The revised version will be published on this page with an updated date. Where required, we will provide additional notice or obtain consent for relevant changes in processing.

14Contact Us

For questions about this Privacy Policy or requests concerning your personal data, please contact: